Shipping Policy

At Premium Quality Choice, we are committed to getting your order to you quickly, safely, and in excellent condition. Below is everything you need to know about how we ship our dried fruits and nuts across Canada.

Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays) after payment has been confirmed.

You will receive a shipping confirmation email with tracking information once your order has been shipped.

During peak periods, holidays, or promotional events, processing times may be slightly longer.

Shipping Areas

We currently ship within Canada only.

Estimated Delivery Times

Delivery times vary depending on your location and carrier service:

  • Metro Vancouver / Lower Mainland: 1–3 business days
  • British Columbia (outside the Lower Mainland): 2–5 business days
  • Rest of Canada: 3–7 business days

Delivery times are estimates only and may vary due to carrier delays, weather conditions, labour disruptions, remote locations, or other circumstances beyond our control.

Shipping Rates & Free Shipping

Shipping rates are calculated at checkout based on order weight, destination, and carrier rates.

Free Shipping on Canadian orders over $99 (before tax).

The free shipping threshold is calculated before taxes and after discounts.

Any shipping promotions will be clearly displayed at checkout.

Tracking Your Order

Once your order ships, you will receive a tracking number by email.

Tracking information may take up to 24 hours to become available in the carrier's tracking system.

Incorrect Address or Delivery Issues

Please verify your shipping address carefully before placing your order.

Premium Quality Choice is not responsible for delays, delivery failures, or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

If a package is returned to us due to an address issue, additional shipping charges may apply to resend the order.

Lost, Delayed, or Damaged Packages

If your order arrives damaged, appears lost, or experiences an unusual delay, please contact us as soon as possible.

For damaged shipments, please contact us within 48 hours of delivery and provide:

  • Your order number
  • Clear photos of the product and packaging
  • A brief description of the issue

We will assist in resolving the issue and, when necessary, work with the shipping carrier to investigate the claim. Refunds or replacements for lost shipments may be subject to the outcome of the carrier's investigation.

Packaging & Product Care

Our products are carefully packed to help maintain freshness, quality, and product integrity during transit.

For best results, store products in a cool, dry place after delivery and follow any storage instructions provided on the packaging.

Shipping Restrictions

We currently do not offer international shipping.

Contact Us

If you have any questions about shipping or your order, please contact us:

Email: info@premiumqualitychoice.com

Business Hours: Monday–Friday, 9:00 AM–5:00 PM PT