Refund & Return Policy

Thank you for shopping with Premium Quality Choice. We are committed to providing high-quality dried fruits and nuts and want you to be satisfied with your purchase. Because we sell food products, returns are subject to strict food safety and quality requirements. Please review this policy carefully before requesting a return or refund.

Final Sale on Food Products

For health and safety reasons, all food items sold by Premium Quality Choice are final sale once opened and cannot be returned. We do not accept returns of opened, used, or partially consumed products.

Eligible Returns (Unopened Items Only)

We accept returns of unopened and unused dried fruits and nuts within 14 calendar days of delivery, provided that:

  • The product is in its original sealed packaging
  • The seal is unbroken and intact
  • The item is in resalable condition
  • You provide proof of purchase (order number or receipt)
  • Items that do not meet these conditions are not eligible for a refund.
  • How to Request a Return

To request a return, please contact Premium Quality Choice within 14 calendar days of delivery:

Email: info@premiumqualitychoice.com

Subject: Return Request – Order #[Your Order Number]

Please include your order number, reason for return, and photos if the item is damaged, defective, or incorrect.

If approved, we will provide return instructions. Customers are responsible for return shipping costs unless the return is due to our error.

Refunds

Once we receive and inspect the returned item:

  • Approved refunds will be initiated within 5–10 business days
  • Refunds will be issued to the original payment method
  • Processing times may vary depending on your financial institution
  • Original shipping fees are non-refundable unless the return is due to our error

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact Premium Quality Choice within 48 hours of delivery.

Please provide:

  • Your order number
  • Clear photos of the product and packaging
  • A brief description of the issue

Please retain the product and packaging until your claim has been reviewed.

If the claim is approved, we will arrange a replacement or full refund at no additional cost.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used food products
  • Items without their original packaging or seal
  • Items returned after 14 calendar days of delivery
  • Products damaged due to improper storage or handling
  • Order Cancellations

Orders may be cancelled before they have been shipped.

Once an order has been shipped, it cannot be cancelled.

Contact Us

If you have any questions about refunds or returns, please contact us:

Premium Quality Choice
Email: info@premiumqualitychoice.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM PT