FAQ
Shipping FAQ
How long does it take to process my order?
Orders are processed within 1–2 business days after payment confirmation (excluding weekends and holidays). You’ll receive a shipping confirmation email with tracking once your order is dispatched.
How long does delivery take?
Delivery times depend on your location:
- Metro Vancouver / Lower Mainland: 1–3 business days
- British Columbia (outside Lower Mainland): 2–5 business days
- Rest of Canada: 3–7 business days
How can I track my order?
Once your order ships, you’ll receive an email with a tracking number. Please allow up to 24 hours for tracking updates to appear.
What if I entered the wrong shipping address?
Please double-check your address before placing your order. We are not responsible for delays or lost packages due to incorrect or incomplete addresses. Re-shipping fees may apply if the package is returned.
What should I do if my order is damaged or missing?
Contact us within 48 hours of delivery with your order number and photos (if damaged). We’ll work with the carrier to resolve the issue quickly.
Refund & Return FAQ
Can I return food products?
Due to health and safety reasons, all food items are final sale once opened. We do not accept returns of opened, used, or partially consumed products.
Can I return unopened items?
Yes, we accept returns of unopened and unused items within 14 days of delivery, provided that:
• The product is in its original sealed packaging
• The seal is unbroken and intact
• The item is in resalable condition
• Proof of purchase is provided (order number or receipt)
How do I request a return?
To request a return, contact us within 14 days of delivery:
Email: info@premiumqualitychoice.com
Subject: Return Request – Order #[Your Order Number]Include your order number, reason for return, and photos if applicable.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (e.g., damaged, defective, or incorrect item).
How long does it take to receive my refund?
Once we receive and inspect your return, approved refunds are processed within 5–10 business days to your original payment method.
Are shipping fees refundable?
Original shipping fees are non-refundable, unless the return is due to our error.
What if my order arrives damaged or incorrect?
Contact us within 48 hours of delivery with your order number and clear photos. We will arrange a replacement or full refund at no additional cost.
What items are not eligible for return?
The following items are not eligible:
• Opened or used food products
• Items without original packaging or seal
• Items returned after 14 days
• Products damaged due to improper storage or handling
Can I cancel my order?
Orders can be cancelled before shipment only. Once shipped, orders cannot be cancelled.
Products
Where are your products sourced from?
Our dried fruits and nuts are sourced from Afghanistan, a region known for producing premium-quality dried fruits and nuts with rich flavour and natural quality.
Do your products contain allergens?
Please refer to individual product pages and packaging for complete allergen information. Our products are packed in a facility that also handles tree nuts and dried fruits.
How should I store my products?
Please refer to the packaging for complete storage instructions. In general, products should be stored in a cool, dry place and resealed after opening.
How are your products packaged?
Our products are inspected and repackaged in food-grade facilities that follow Canadian food safety requirements.
Where can I find ingredient and nutrition information?
Complete ingredient, nutrition, allergen, and storage information can be found on each product page and on the product packaging.